We understand that buying eyewear online involves some uncertainty. Our return policy is designed to be straightforward and fair.
Return window
You may request a return within 30 days of receiving your order. We do not accept returns after this period.
Condition of returned items
To be eligible for a return, items must be:
- Unused and in the same condition you received them
- In the original packaging, including any cases, cloths, or inserts
- Free from scratches, damage, or signs of wear
If an item arrives defective or damaged due to shipping, please contact us immediately. We will cover the return shipping and send a replacement or issue a full refund, whichever you prefer.
Return shipping cost
We cover the cost of return shipping. There is no restocking fee. If you are returning an item for a refund (not due to defect or damage), we will provide you with a prepaid return label.
How to initiate a return
Email us at info@lookopticgift.com with your order number and the reason for the return. We will respond with a prepaid return label and instructions. Please do not ship returns without contacting us first.
Return address
All returns must be sent to:
16667 Lacy Street, Victorville, CA 92395, United States
Refund processing
Once we receive your returned item, we inspect it to confirm it meets the condition requirements above. This inspection is typically completed within 1-2 business days. After approval, we process the refund to your original payment method.
Refund timeline
The refund is initiated immediately upon approval, but it may take 7-10 business days for the funds to appear on your statement, depending on your bank or card issuer. This timeline is outside our control once we release the refund.
Exchanges
If you need a different magnification or color, the simplest process is to return the original item for a refund and place a new order. This ensures the item you want does not sell out while the return is in transit.